© Københavns Lufthavne A/S - Lufthavnsboulevarden 6, 2770 Kastrup - CVR 14 70 72 04
Parking Online Security
Norton Secured is used by CPH Parkering to ensure a secure and safe handling of the customer's information. Norton Secured secures that data sent to and from the homepage is encrypted. For further information on Norton Secured see www.verisign.com.
The information provided by the customer is handled in compliance with the current legislation on protection of personal data.
When booking a parking space with CPH Parkering the customer shall provide information on name, address, telephone number and e-mail address. The information is used internally in CPH Parkering A/S' logistics system for order handling.
The above information is required to complete a booking with Københavns Lufthavn A/S. However, the customer is at any time capable of interrupting the booking process if the customer does not wish to provide the required information.
The above information is exclusively for the purpose of CPH Parkering A/S' order handling and will not be passed on to any third party.
The customer is at any time entitled to become insight into the gathered information and to object to the recording of the information.
Inquiries regarding the gathered personal data can be addressed to firstname.lastname@example.org
Parking – FAQ
Check the booking site for other online offers when you’re travelling.
Budget (P15, P17)
Budget High season (P15, P17)
Standard (P1, P5, P9, P10, P12)
Direct (P6, P7, P8 )
Budget (P15, P17)
Budget High season (P15, P17)
Standard (P1, P5, P9, P10, P12)
Direct (P4, P6, P7, P8)
High season comprises weeks 6–8, 25–32 and 41–43 and any additional periods which will be announced athttp://parkering.cph.dk/.
High season pricing is applicable to the full parking period if parking has been initiated during a high season period.
- Is it safe to enter my credit card details when I’m booking a parking space?
- Yes, it’s safe. CPH Parkering has partnered with a recognised supplier of transaction security (Norton).
- Why do I have to use my credit card?
- Your credit card functions as both a means of payment and an entry ticket to the multi-storey car park. Your card is “recognised” when you use it to enter the multi-storey car park where you have booked a space. That is why it is necessary to use the same card to access the multi-storey car park as the one you used when you made your booking.
- If you lose your credit card after you use it to book a space, we can use your name and address to find your booking.
- Can I book a specific parking space?
- No, you can only book an unspecified space in a specific car park. When you enter the multi-storey car park, you can park in any of the available spaces.
- Why can’t I see all the different car parks on the screen when I make my booking?
- Only the multi-storey car parks that still have spaces available for the time you wish to park will be shown. If a particular multi-storey car park does not appear on the screen, it is because there are no spaces available at the time you selected.
- Do I receive confirmation of my booking?
- Yes. Immediately after your booking goes through, a confirmation e-mail will be sent to you at the address you specified. We recommend you print it out and take it with you to the airport because it contains all the information you may need later.
What if I arrive earlier than planned?
- You can arrive up to 6 hours before the time you specified as the start time of your booking. In other words, if you booked a space from 12 noon, you can enter that multi-storey car park from 6 am..
- If you start the booking before the time of arrival booked, the time until your departure will be shortened accordingly.
E.g.: If you have booked a parking space for three days (72 hours) and begin the parking on Day 1 at 9 am, then your paid booking period expires at 9 am on Day 4, even if the booking was made until 12 noon.
- What if I come home later than planned?
- If you need to park for a longer period of time than you made your booking for, we will simply charge you for the extra time when you exit the car park. You will be charged in accordance with the applicable rates for the multi-storey car park in question until the car has left the car park.
- When paying for staying longer, once the credit card has been registered in the slot on the right, it must be removed and inserted in the slot on the left.
- Is help available if I have a problem?
- If you have any problems with your booking, you can always call us on +45 3231 2524. We are open from 6.30 am – 10.30 pm, every day of the year. If you have any problems on your arrival at or departure from the multi-storey car park, you can call the number above or use the intercom at the barrier to ask for assistance.
- If you have any questions regarding your payment or reimbursement, please call +45 3252 8300 Monday–Thursday 10 am – 3 pm and Friday 10 am – 2 pm.
- Can I cancel or change my booking?
- When making a booking online, the customer has the right to cancel within 14 days from the time of booking. It is only if you cancel within 14 days of the time of your booking the parking fee will be refunded.
- If you have commenced your booked parking and want to cancel before the 14 day period has expired you must inform us of your decision by an unequivocal statement, e.g. by using the model withdrawal form which is part of our terms and conditions. Click here
- If you fail to turn up without cancelling, the parking fee will not be refunded.
- If you make a new booking, there is no guarantee that there will be a space available in the multi-storey car park you wish to use.
- To cancel the booking within 6 hours before the time of arrival, the customer must call the car park guard on +45 3252 8300.
- Changes can be made up to 6 hours before your time of arrival. The customer will be refunded/charged for any difference resulting from changing the booking at the applicable rates.
- What do I do if I have booked a space and upon arrival the sign indicates that the car park is full?
- Just ignore it. You can enter the multi-storey car park anyway since you have a valid reservation. The red sign across the multi-storey car park only applies to customers with no reservation.
- Can I use the same credit card for more than one booking?
- Yes, but only as long as the bookings do not overlap.
- If you wish to book spaces for more than one car, you will have to use different credit cards for each booking.
TERMS AND CONDITIONS OF SALE AND DELIVERY OF PARKING AT COPENHAGEN AIRPORT
1. Contracting party
4. The Service
5. Valet parking
8. Changes to reservation
11. Remedies for breach
13. Force majeure
14. Secure e-trading
15. Personal data
16. Governing law and venue
17. Miscellaneous provisions
1. CONTRACTING PARTY
1.1. When parking is booked at http://parkering.cph.dk/ an agreement is concluded between the customer and Copenhagen Airports A/S (CPH), Box 74, Lufthavnsboulevarden 6, DK-2770 Kastrup, Denmark (CVR no. 14 70 72 04).
1.2. Once a booking is confirmed according to the relevant procedure, cf. sections 3 and 4 below, CPH provides parking at Copenhagen Airport to the customer at the time requested by the customer and in the multi-storey car park requested by the customer. The booked parking space in the multi-storey car park is unspecified.
1.3. CPH can be contacted at the above address, on phone no. +45 32 31 32 31, fax no. +45 32 31 31 32 or at the e-mail address email@example.com. CPH’s website is www.cph.dk.
2.1. Parking spaces can be booked online at CPH’s booking site, http://parkering.cph.dk/. Only one parking space can be booked at a time.
2.2. When making the booking, the customer must specify the desired multi-storey car park, price level and duration of the parking period.
2.3. Parking spaces must be booked no later than 6 hours before the parking commences.
2.4. Parking spaces can only be booked online for up to 14 weeks at a time.
2.5. If the booked period is shorter than 14 weeks, it may be extended up to 14 weeks via http://parkering.cph.dk/.
2.6. Extension of the booked period pursuant to section 2.4 and 2.5 can only be made if parking spaces are available for the entire duration of the desired period of extension.
2.7. When booking and payment have been completed, this is confirmed by a printable on-screen receipt showing booking number and receipt of payment. A booking receipt is also sent to the customer’s e-mail address. CPH keeps this information on file, but customers are recommended to print the receipt or save the receipt e-mailed to them. If at any time the customer should so require, a copy of the receipt can be obtained by contacting customer service.
2.8. Booking is binding, and a final agreement exists between the parties once the customer has received the confirmation, see, however, section 6 on cancellation.
2.9 When parking at P15 and P17 is booked online, the period booked must be a period of at least 3 consecutive days. However, it is possible to park from Saturday to Sunday only at P17.
3.1. Parking at Copenhagen Airport is subject to a parking fee, the amount of which depends on the multi-storey car park chosen and the number of days for which the parking space is booked.
3.2. The parking fee is paid immediately at the time of booking, cf. section 2.7.
3.3. When booking online, the parking fee can be paid by Dankort, Visa, Visa Electron, Eurocard, MasterCard, Maestro and American Express.
3.4. When paying by credit card, customers are required to enter the card number, expiry date and security code.
3.5. CPH keeps the credit card details on file from the time of booking until parking at Copenhagen Airport has ended. The credit card details are then deleted from CPH’s system.
3.6. If the car is picked up before the period booked has expired, the customer will not receive a refund for the period during which the parking space has not been used, unless the customer is entitled to cancel cf. section 7.
3.7. If, for whatever reason, the customer fails to pick up the car, a parking fee will be charged in accordance with the applicable rates for the multi-storey car park in question until the car has been picked up. Any difference in the parking fee resulting from the customer’s failure to pick up the car in due time will be charged when the customer exits the multi-storey car park.
3.8. The customer must pay for the entire booking period regardless of whether it is actually used, unless the customer is entitled to cancel, cf. section 7.
4. THE SERVICE
4.1. In order to access the multi-storey car park in which the parking space reserved by the customer is located, the customer must use the same credit card used when the online booking was made, or use the received QR-code which can be found at the booking receipt dependent of which car park the customer is using. If the customer has forgotten this credit card or the received QR-code, CPH can be contacted from the machine at the entrance. It will be informed in connection with the booking whether the costumer shall use the credit card or the QR-code in the multi-storey car park, where the costumer has reserved a parking space.
4.2. The customer’s use of the parking space is from the actual time the customer enters the multi-storey car park (but always at the latest from the start of the booked period, which the customer chose as the time of entry when making the booking) until the customer exits the multi-storey car park. If the customer has booked a parking space for three days (72 hours) and enters the multi-storey car park at 9 am on Day 1, the period booked by customer will end at 9 am on Day 4, even though the booking was made until 12 noon, for instance.
5. We Park, You Fly
5.1. If, when booking parking at http://parkering.cph.dk/, the customer has selected the “We Park, You Fly” service, this section also applies.
5.2. The option of selecting the “We Park, You Fly” service is only available to customers booking parking with planned arrival from 5 – 5 pm.
5.3. Upon arrival at Copenhagen Airport, the customer drops off his or her car and car keys to the CPH employee at car park P6. To gain access to the car park, the customer must use the credit card used to make the online booking. Signs in the car park show the customer the way to the drop-off point, where the car and car keys are handed over to the CPH employee. After drop-off, the car is transported from the car park by the CPH employee to another fenced parking area, where it is parked and monitored while the customer is away.
5.4. Upon the customer’s return, the car keys are picked up from CPH Parkering, which has an office in the arcade between Terminal 2 and Terminal 3. The keys are released to the customer on presentation of photo identification in the form of either a passport or driving licence. When collecting the keys, the customer will be informed whether the car is to be picked up in car park P6, P7 or P8. To exit the car park, the customer must use the credit card used to make the online booking.
5.5. Customers arriving earlier or later than the time of arrival stated in the booking will still be able to enter car park P6 by using the credit card used to make the online booking. Signs in the car park show the way to a marked parking area where the customer should park. The keys should then be handed in at CPH Parkering.
5.6. Customers arriving earlier than the time of departure stated in the booking must notify CPH no later than 2 hours before the expected time of departure on tel. +45 3252 8300, so that the car is ready for pick-up on their arrival. If CPH has not been notified of the new time of departure and/or the customer arrives earlier than 2 hours before the scheduled arrival, the customer may be required to wait to pick up the car.
5.7. Customers arriving later than scheduled should report to CPH parkering to find out where to pick up their car. If the customer has not informed CPH of the later return, he or she may be required to wait to pick up the car. Any difference in the parking fee payable as a result of the late pick-up of the car must be paid when the customer exits the car park. Current parking rates will apply.
5.8. If the parking period is shortened for any reason, including flight cancellations, CPH is not required to repay any difference in relation to the parking fee paid for the period booked, without prejudice to section 7 if cancellation takes place within 14 days.
5.9. CPH is liable for loss or damage to the car keys while in CPH’s possession, and damage to the car during transportation by CPH to/from the parking area where the car is parked. If the damage occurs while the vehicle is parked in the fenced parking area, please refer to the general liability provisions under section 12.2.
6.1. The stated price is in Danish kroner (DKK) including VAT.
6.2. CPH accepts no liability for price errors, price changes and update errors.
7. RIGHT OF CANCELLATION (only applicable to consumers)
7.1. When booking a parking space, the customer has a right under the Danish Consumer Agreements Act to cancel this agreement without cause. The right of cancellation lapses 14 days from the time of booking.
7.2. To cancel the booking, the customer must inform Copenhagen Airports A/S (CPH), Box 74, Lufthavnsboulevarden 6, 2770 Kastrup, Denmark of the decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). The customer may use the model withdrawal form (below), but it is not obligatory.
The customer also has the option of filling out and sending in the cancellation form or any other unequivocal notice via out website (use the function "CHANGE RESERVATION" on the front page of http://parkering.cph.dk). If the customer uses this option we will immediately send a receipt on a durable medium (e.g. email).
To meet the withdrawal deadline, it is sufficient for the customer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, CPH shall reimburse to the customer all payments received from the customer, including the costs of delivery (with the exception of the supplementary costs resulting from the customers choice of a type of delivery other than the least expensive type of standard delivery offered by CPH), without undue delay and in any event not later than 14 days from the day on which CPH are informed about the customers decision to withdraw from this contract. CPH will carry out such reimbursement using the same means of payment as the customer used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If the customer requested to begin the performance of services during the withdrawal period, the customer shall pay CPH an amount which is in proportion to what has been provided until the customer have communicated CPH the customers withdrawal from this contract, in comparison with the full coverage of the contract.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
— To Copenhagen Airports A/S (CPH), Box 74, Lufthavnsboulevarden 6, 2770 Kastrup:
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
— Ordered on (*)/received on (*),
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) (only if this form is notified on paper),
7.3. To cancel the booking later than 6 hours before the time of delivery, the customer must call +45 3252 8300.
8. CHANGES TO RESERVATION
8.1. In addition to the option to cancel, cf. section 7, CPH gives to customer the option to - within 6 hours of the agreed booking - to make changes the booking with regard to date and time of entry, the date and time of exit, the product and the car park selected. CPH will refund /charge the customer any difference resulting from the customer’s changes to the booking.
9.1. The time of delivery, i.e. the time from which customer has access to the parking space, cf. section 4, is shown on the printable receipt which is displayed on the screen on completion of booking and payment, and on the receipt sent to the customer by e-mail on completion of booking and payment.
9.2. CPH undertakes to make the booked parking space available to the customer at least six hours before the agreed booking time.
9.3. If the customer arrives at the booked parking space earlier than 6 hours before the agreed booking time, cf. section 4.2, CPH is not required to make the booked parking space available to the customer. If the customer arrives after the beginning of the agreed booking time the customer is during the period booked entitled to another parking space equivalent to or better than the one booked.
10.1. All complaints must be addressed to CPH directly.
10.2. Complaints about shortcomings in the service provided should be made as soon as the customer has discovered or should have discovered the shortcoming.
11. REMEDIES FOR BREACH
11.1. CPH undertakes to make parking available to the customer at Copenhagen Airport at the time booked by the customer. Parking will be possible at the multi-storey car park requested by the customer from the time requested by the customer. The parking space in the requested multi-storey car park is unspecified. It is specified that assignment of another parking space in a multi-storey car park of a similar or more expensive price category will not be considered breach of contract.
11.2. If CPH fails to assign another parking space, cf. section 11.1, the customer is entitled to claim remedies for breach of contract, including demanding a refund of the parking fee.
11.3. Any liability in respect of damages on CPH’s part for shortcomings in the service provided does not include indirect losses of any kind, cf. section 13 below.
11.4. CPH reserves the right to use wheel clamping and charge a fee of DKK 500.00 if the customer ignores regulations, signage, etc. and the customer’s parking is a nuisance to others, including, but not limited to, other parkers, car rental companies, etc.
12.1. The following liability provisions do not apply to the extent that mandatory rules of Danish law provide otherwise.
12.2. CPH assumes no liability for any accidents, theft, personal injury, damage to cars, equipment or effects in the car. Nor can CPH be held liable for any indirect losses or consequential damages.
13. FORCE MAJEURE
13.1. If delivery of the service is delayed or rendered impossible due to unforeseen circumstances over which CPH has no control including, but not limited to, war, mobilisation, acts of terrorism (including threats of terrorism), fire, strikes, boycotts, picketing or lockouts (including among the staff at Copenhagen Airport), closure of the airport or of the airport’s baggage handling facilities and/or natural disasters, the time of delivery is postponed by a corresponding number of calendar days.
13.2 In case of force majeure CPH has no liability whatsoever.
14. SECURE E-TRADING
14.1. To ensure safe and secure processing of customer data, CPH uses Norton by Symantec. Norton ensures that data sent to and from the website is encrypted. For more information about Norton, please visit www.norton.com.
15. PERSONAL DATA
15.1. Data provided by the customer is treated in accordance with the statutory rules on data protection in force from time to time.
15.2. In connection with booking of and payment for parking spaces at CPH, the customer must disclose his/her name, credit card details, address, telephone number and e-mail address. Such information is used internally in CPH’s logistical system in order to process the payment.
15.3. The data is required in order to complete a booking with CPH, but customers can abort the booking at any time if they do not wish to provide the information required.
15.4. The data received will not be used for any purpose other than order processing and will not be passed on to third parties. Credit card data will, however, be passed on to Nets Denmark A/S for the purpose of processing the payment.
15.5. Customers are always entitled to access information obtained about them and are entitled to have inaccurate or misleading information corrected or deleted. Finally, customers are entitled to object to the registration of data.
15.6. When you visit http://parkering.cph.dk/, data – so-called cookies – about your visit to the website is saved. This data provides CPH with information about the number of visits to the websites and which part of the website is most frequently visited. This makes it possible for CPH to provide you with more specific and relevant information.
15.7. If you wish to delete the data saved on the website, please follow the instructions below. Delete cookies: In Internet Explorer, cookies are deleted under “Tools” – “Internet options” – “Delete cookies”. You can contact CPH at any time for information about the personal data kept on file. You are entitled to object in accordance with the provisions of the Danish Data Protection Act. If data about you is inaccurate, incomplete, misleading or irrelevant, you are entitled to have such data corrected or deleted.
15.8. Please direct any questions about personal data collected to CPH, see section 1.3.
16. GOVERNING LAW AND VENUE
16.1. Any disputes arising in connection with these terms and conditions of sale and delivery must be settled in accordance with Danish law.
16.2. In case of disagreements that cannot be settled amicably, any dispute must be brought before the Copenhagen City Court in the first instance. Cases between CPH and consumers can be brought before the relevant Court, cf. the Danish Administration of Justice Act.
17. MISCELLANEOUS PROVISIONS
17.1. These terms and conditions dated 12 June 2014 supersede all previous versions of CPH’s “Terms and conditions of sale and delivery of parking at Copenhagen Airport”.
17.2. CPH may at any time revise the above Terms and conditions of sale and delivery of parking at Copenhagen Airport by updating this page.